While we hope you'll be happy with the items you order on janacosmetics.com, we know you
may sometimes need to return them.
Changed your mind?
That's not a problem. We're happy to offer a full refund, as long as it's within the relevant
For everything the cancellation period is 28 days from delivery.
All you need to do is to send us the item with the copy of your invoice to the address below:
Janacosmetics, 29 Harley Street, London W1G 9QR. United Kingdom
We'll refund your money in the same way you paid for your product.
By credit or debit card - Your money will go back onto the same card. Allow 3-5
working days for the refund to show in your account.
If your item was purchased at an offer price, your refund will be based on that promotional price.